Using Workplace
Answers to the most frequent questions, troubleshooting, and more.
Getting Started
- macOS Catalina Compatibility *Updated*
- System Requirements for Workplace Desktop
- System Requirements for Workplace Mobile
- Installing Workplace Desktop
- Customizing the Workplace Desktop Keyboard Shortcut
- Installing Workplace Mobile
New and Noteworthy
Files and Folders
- Workplace File and Folder System
- Uploading and Downloading Files with the Workplace Web App
- Accessing and Saving Files and Folders on Your Computer
- Starring Files and Folders to the Launch page
- Creating a New Office Document in the Workplace Web App
- Editing Office Documents in the Workplace Web App
E-mail, Contacts and Calendar
- Setup Mail, Contacts and Calendar on a Windows PC
- Setup Mail, Contacts and Calendar on a Mac
- Setup Mail, Contacts and Calendar on an iOS Device
- Setup Mail, Contacts and Calendar on an Android Device
- Setup Secure E-mail
- Delivery Slip in Secure E-mail
Local and Hosted Apps
- Installing Microsoft Office on Your Computer
- Installing Citrix for Windows
- Installing Citrix for Mac
- Using Hosted Apps on an iOS Device (iPad and iPhone)
- Using Hosted Apps on an Android Device (Tablet and Phone)
- Starring Hosted Apps to the Launch Page
Secure Browser
- Choosing the Appropriate Browser
- Using Secure Browser
- Identifying Secure Browser
- Restore a Suspended Tab in Secure Browser
- Manage Secure Browser Tab Suspension
- Unable to Access a Website in Secure Browser / Hosted Secure Browser
Websites and the Workplace Browser Extension
- Websites FAQs
- Installing and Enabling the Workplace Extension on Windows
- Installing and Enabling the Workplace Extension on macOS
- Workplace Extension and Safari 13
- Saving Bookmarks and Accounts
- Updating / Deleting Saved Bookmarks and Accounts
Security
- Update Your Password
- Verify Your Sign In with Multifactor Authentication
- Review and Identify Unusual Account Activity
- Inaccurate Device Location Shown in Activity
- View All Connected Devices, Apps, & Browsers
- Remotely Sign Your Devices Out of Workplace
Troubleshooting
- Sign In Troubleshooting / FAQ
- Reset Your Workplace Password
- Installing Workplace for Mobile on a New Device
- Two Workplace Extensions in Safari in macOS
- Troubleshooting Hosted apps (Citrix)
- Troubleshooting Printing From a Hosted app (Citrix)