Using Workplace
Answers to the most frequent questions, troubleshooting, and more.
Getting Started
- System Requirements for Workplace Desktop
- System Requirements for Workplace Mobile
- Installing Workplace Desktop
- Installing Workplace on Apple Silicon Macs
- Customizing the Workplace Desktop Keyboard Shortcut
- Installing Workplace Mobile
New and Noteworthy
Files and Folders
- Workplace File and Folder System
- Accessing and Saving Files and Folders on Your Computer
- Accessing Your Personal Folder
- Uploading and Downloading Files with the Workplace Web App
- Starring Files and Folders to the Launch page
- Creating a New Office Document in the Workplace Web App
E-mail, Contacts and Calendar
- Reconfiguring Email on Mobile Devices after a Redeployment Cutover
- Setup Mail, Contacts and Calendars on a Windows PC
- Setup Mail, Contacts and Calendars on a Mac
- Setup Mail, Contacts and Calendars on an iOS Device
- Setup Mail, Contacts and Calendars on an Android Device
- Setup Secure E-mail
Local and Hosted Apps
- Hosted vs Local Applications
- Installing Microsoft Office on Your Computer
- Installing Citrix for Windows
- Installing Citrix for Mac
- Launching Apps from Workplace for Windows and macOS
- Starring Apps to the Launch Page
Secure Browser
- Choosing the Appropriate Browser
- Using Secure Browser
- Identifying Secure Browser
- Restore a Suspended Tab in Secure Browser
- Manage Secure Browser Tab Suspension
- Reset Secure Browser
Websites and the Workplace Browser Extension
- Websites FAQs
- Installing and Enabling the Workplace Extension on Windows
- Installing and Enabling the Workplace Extension on macOS
- Workplace Extension and Safari 13
- Saving Bookmarks and Accounts
- Updating / Deleting Saved Bookmarks and Accounts
Security
- Dynamic Access Control: FAQ
- Change Your Password
- Verify Your Sign In with Multifactor Authentication
- View Compliance Status on Workplace Desktop
- Review and Identify Unusual Account Activity
- Inaccurate Device Location Shown in Activity
Troubleshooting
- Critical Update to Workplace for Windows Autoupdater Functionality
- Workplace Stuck on Determining Computer Security
- Sign In Troubleshooting / FAQ
- Reset Your Workplace Password
- macOS Big Sur Compatibility - Updated
- iOS 14 and iPadOS 14 Compatibility - Updated
Privacy
Archived
- *Updated* Windows Print Spooler Exploit - July 16 2021 - CVE-2021-34481 Security Alert
- *Updated* Public PrintNightmare Zero-Day Vulnerability - Security Alert
- Embedded Outlook on Workplace Web App Unavailable After May 17th, 2021
- Workplace Files Unavailable on a Mobile Device After February 25th, 2021
- Adobe Flash Player Will Be Removed from Hosted Browsers after December 31, 2020
- Windows 7 Will No Longer Be Supported after September 1, 2020