Using Workplace
Answers to the most frequent questions, troubleshooting, and more.
Getting Started
- macOS Catalina Compatibility *Updated*
- System Requirements for Workplace Desktop
- System Requirements for Workplace Mobile
- Installing Workplace Desktop
- Customizing the Workplace Desktop Keyboard Shortcut
- Installing Workplace Mobile
New and Noteworthy
Files and Folders
- Workplace File and Folder System
- Uploading and Downloading Files with the Workplace Web App
- Accessing and Saving Files and Folders on Your Computer
- Accessing Your Personal Folder
- Starring Files and Folders to the Launch page
- Creating a New Office Document in the Workplace Web App
E-mail, Contacts and Calendar
- Setup Mail, Contacts and Calendar on a Windows PC
- Setup Mail, Contacts and Calendar on a Mac
- Setup Mail, Contacts and Calendar on an iOS Device
- Setup Mail, Contacts and Calendar on an Android Device
- Setup Secure E-mail
- Delivery Slip in Secure E-mail
Local and Hosted Apps
- Hosted vs Local Applications
- Installing Microsoft Office on Your Computer
- Installing Citrix for Windows
- Installing Citrix for Mac
- Using Hosted Apps on an iOS Device (iPad and iPhone)
- Using Hosted Apps on an Android Device (Tablet and Phone)
Secure Browser
- Choosing the Appropriate Browser
- Using Secure Browser
- Identifying Secure Browser
- Restore a Suspended Tab in Secure Browser
- Manage Secure Browser Tab Suspension
- Reset Secure Browser
Websites and the Workplace Browser Extension
- Websites FAQs
- Installing and Enabling the Workplace Extension on Windows
- Installing and Enabling the Workplace Extension on macOS
- Workplace Extension and Safari 13
- Saving Bookmarks and Accounts
- Updating / Deleting Saved Bookmarks and Accounts
Security
- Change Your Password
- Verify Your Sign In with Multifactor Authentication
- View Compliance Status on Workplace Desktop
- View Compliance Status on the Workplace Web App
- View Compliance Status on Workplace Mobile
- Review and Identify Unusual Account Activity
Troubleshooting
- Critical patch for devices running an unsupported OS, such as Windows 7
- Critical Update to Workplace for Windows Autoupdater Functionality
- Workplace Stuck on Determining Computer Security
- Sign In Troubleshooting / FAQ
- Reset Your Workplace Password
- Installing Workplace for Mobile on a New Device