At times, Workplace for Windows or Mac might indicate that there are issues with your Compliance Status. This is because your company has decided to enforce a policy requiring certain security settings. Here are some situations that might arise as you sign in and as you are working.
When you first log into Workplace, a progress window appears showing you that Workplace is Determining your computer Security. If your device is out of compliance, you'll receive a notice listing the security issues.
Workplace may offer a "Fix issue" button, depending on the type of issue. When you select Fix Issue, you'll be taken to the appropriate setting for remediation.
To troubleshoot on your own, you can view our short videos here: WS:102.02 Fixing Common Compliance Issues.
Click Get help for Workplace support, or click OK to continue.
While you're working within Workplace Windows or Mac, when your device, for any reason, goes out of compliance, you'll receive a pop-up message stating that your access to Workplace is limited, and your security status was degraded. You can select either "review compliance status" to see what needs remediation, or simply click ok to close the window.
In the sidebar, Recently synced will have a warning icon. When you select this link, you'll see the banner "File syncing is currently turned off." This means that your Workplace drive has been unmounted, and you are unable to sync and download files to your local drive until you fix the issues with your device.
What does this mean for you so that you can continue working? When you have limited access to Workplace for Windows or Mac, sensitive documents and websites launch in Secure browser. Let's see how you can continue working when access to Workplace is limited:
Because of your company's unique compliance policies, you may be required to access your files from the cloud when your device goes out of compliance.
Everything you do will happen in Secure browser, which you'll see in the sidebar. What's easy about this transition is that to access your files, you simply have to select the hard drive or folder icon, and for security, you'll be redirected to Web App view of Workplace files within Secure browser. Here you'll see all of your Shared, Personal and Secure Browser Downloads folders in the same layout as you would in your local file explorer or Finder window.
From the Launch page, click a file from your starred or recent files to get a preview of the document, and you'll be redirected to Secure browser, where you'll preview the document in the appropriate online app. Click the x to close out of the preview.
From there you can right-click the file to see the list of actions available, like View History and Delete.
The only changes will be that you cannot download a file from the Web app to your local drive, and your file syncing will be turned off.
Let's look at Websites in your Launch page. You'll see a gray shield over sensitive websites that will now only launch in Secure browser so that your data remains safe. Click a website and it will launch automatically in Secure browser. It takes the guesswork out of how you will work with your web apps when your access is limited.
Secure Browser has the same functionality as a local browser - you can have multiple tabs open, and save bookmarks using the workplace extension.
If there is no gray shield over a website, then it will launch in a local browser.
As you can see, even when you have limited access to Workplace, you can still be productive! With just one click, everything remains safe and secure in one place!
In the next module of the Workplace Stronghold 103 course, you'll practice what you've learned!