Workplace will check to see if your Windows or macOS operating system is running the most recent version of the software, as per your applicable security policy. For greater security, and optimal performance with Workplace, it's necessary to keep your computer's operating system current. If the "Operating System Supported" check fails, here are a few things you'll need to check before upgrading your software.
First, we recommend that you take a few minutes to view the Workplace system requirements included in the support articles listed here.
Secondly, before upgrading to a new operating system, always make sure you've got a complete backup of your device.
So why did your computer fail this security check? One example could be that you're using an older device that is not running a supported operating system, and your hardware might not support the upgrade. If you're unable to upgrade to a supported operating system, you might have to consider getting a newer computer. Please contact your support team or hardware vendor for recommendations.
To remediate the issue on your PC, you can view your hardware information, and check which version of Windows you're running, by typing "About" in the search field on the Start menu. Select "About your PC."
After confirming that you meet the Workplace system requirements, visit Microsoft.com for your Windows upgrade.
On your Mac, you can view your hardware information, and check which operating system you're running, by going to the Apple menu in the corner of your screen and choosing "About This Mac."
To check for updates, launch the Mac App Store. Click the Updates button at the top of the screen to view the latest operating system available for your computer.
Once you've upgraded your machine to the most recent operating system, refresh the Workplace security checks page, or go back to log into your portal, and Workplace will indicate that you have passed the check and you can proceed!