Part of your role of Company Manager is to manage the billing for Workplace. In this module, we'll cover some of the invoice line-item costs, where to find supporting data in your Company Management page, and ways to pay.
Your monthly bill is generated on the first day of the month for that month's services. The usage for that month is calculated the night before, which is the last day of the previous month.
Let's take a look.
Go to the Company Management portal by clicking View All settings from your Company Dashboard.
Click Company Usage Reports.
For this example, I'll click the dropdown menu next to "Viewing report for." and select 9/30/19. Here we can view our usage as of September 30th. The invoice will be generated on October 1st based on these calculations.
Please note that, even though a user is disabled, you will still be billed for their account until it is deleted. If a user is deleted on October 2nd, the change will not be reflected until the November invoice. Similarly, if a user is added after the first of the month, you will not be charged for them until the following month.
On the Company Usage Reports page you'll also see a list of individual part numbers, and the quantity of users to the right of each line item. This list should be comparable to your invoice, such as how many licenses you have and what you're being charged for.
Usage for the WORKPLACE-S1 license, and HOSTING-WINAPP on your invoice is listed as OS33-USER-WIN under OS33 User Licenses. Click the part number to view its individual users.
Mail-Exch on your invoice is listed as MSFT-USER-EXCHANGE under Software Licensing. This part shows all the users that have email mailboxes.Under Software licensing you'll see your Microsoft Exchange and Microsoft Hosted Office licenses and their users. You'll also see a separate section for Office 365 at the bottom of the page.
LIC-O365-PROPLUS from your invoice represents Hosted Microsoft Office, and other Microsoft office software, as well as Office 365. These items can be found in your usage report under Software Licensing and Office 365.
Under Cloud Infrastructure you will see your Community File Storage. Workplace provides customers with 50GB of file storage per user. File storage is aggregated across the whole firm, so If a client has 10 users, the entire company will have access to 500GB of storage before they need to pay for additional storage.
Click on the part number to audit the storage size for your company or individual users.
If you need to delete any usage, you'll need to open a ticket with Workplace support at help.workplace.co.
Ways to Pay
Each month your invoice is emailed to you. Payments can be submitted using credit cards, ACH, checks and wires. There are different forms we can provide that will get you set up with, or change, your payment processes - other than checks. Please visit this link in our help center to find the form. Please email the completed form to email@example.com
If you have difficulty downloading the form, we will be happy to email one to you.
So that's an insight into how you are billed, and where you can view and report on usage details. Please reach out to support with any billing issues you are unable to resolve on your own.
Click here to download payment forms in the Workplace Help Center