Workplace offers a convenient resource, right at your fingertips, that checks the health of your internet connection in the moment. This feature is designed to continuously monitor your connection to the Workplace servers, as well as the Internet itself, to determine where a problem might exist with your connection that could cause slowness or interruption of your work.
In Workplace for Windows and macOS, click Connectivity Status in the left sidebar. Under Connectivity status, you'll find a color-coded icon and bars indicating your internet connection strength.
You'll know if there's a problem with your connection because your internet strength bars will be grayed out and the icon will be either yellow for Poor connection or Red for No internet.
If you need help, click Save log files for troubleshooting and share with your IT department or Internet Service Provider.
Your connection could go from Poor to Good within seconds, so hopefully your device will be back up to speed in no time.
Connection Health Status
To understand what the Latency and Packet Loss numbers represent, your device's connection health status is based on weighted latency value and calculated packet loss value and can be equal to one of the values from the following list.
If your connection is bad or very bad, we suggest trying a different Wifi / other network or finding a closer spot to the access point/router to work from.
|Latency or Packet Loss||Connection Status|
Latency ≥ 300ms or Packet Loss ≥ 50%
|Very Bad Connection|
|Latency ≥ 200ms or Packet Loss ≥ 20%||
|Latency ≥ 100ms or Packet Loss ≥ 5%||
|Latency ≥ 100ms or Packet Loss < 5%||
|Latency ≤ 50ms or Packet Loss = 0%||
Very Good Connection