Workplace for Windows or Workplace for Mac can scan and determine the health of your internet connection. When applications and/or websites are running slow, users can check the Connectivity Health section to determine the strength of their connection.
To Check Connectivity Health
- Open Workplace Desktop and sign-in with valid credentials.
You may be required to verify the sign-in by completing the multifactor authentication on your mobile device. - Click Connectivity Health in the navigation bar on the left-hand side.
Connection Health Status
Connection health status is based on weighted latency value and calculated packet loss value and can be equal one of the value from the following list:
| Latency or Packet Loss | Connection Status |
|---|---|
|
Latency ≥ 300ms or Packet Loss ≥ 50% |
Very Bad Connection |
| Latency ≥ 200ms or Packet Loss ≥ 20% |
Bad Connection |
| Latency ≥ 100ms or Packet Loss ≥ 5% |
Average Connection |
| Latency ≥ 100ms or Packet Loss < 5% |
Good Connection |
| Latency ≥ 50ms or Packet Loss = 0% |
Very Good Connection |
If your connection is bad or very bad, we suggest trying a different Wifi / other network or finding a closer spot to the access point/router to work from.