1. Sign out and close the Workplace app. 2. After you attempt to fix the issue, restart your computer.
3. Sign in to Workplace and wait for the compliance checks to finish processing. 3. If you are still having an issue after following the directions below, contact your IT department.
The Virus Detected failed compliance check indicates a virus or malware infection has been found or there are multiple antivirus applications installed.
To resolve this issue, ensure only one supported antivirus solution is installed and the antivirus solution scan has removed the infection.
Windows
Here are instructions on how to scan and isolate the infection using the recommended antivirus products for Windows:
- Windows Defender (native solution) - Scan Instructions - Windows Defender automatically quarantines infected files.
- Bitdefender - Scan Instructions and follow the on-screen prompts to quarantine infected files.
- McAfee - Scan Instructions and Quarantined Instructions
- Symantec/Norton - Scan Instructions and Quarantined Instructions
- Trend Micro - Scan Instructions - Trend Micro automatically quarantines infected files.
macOS
Here are instructions on how to scan and isolate the infection using the recommended antivirus products for macOS:
There is no native antivirus solution in macOS.
Gatekeeper is not an antivirus solution.
- Bitdefender - Scan Instructions and follow the on-screen prompts to quarantine infected files.
- McAfee - Scan Instructions and Quarantined Instructions
- Symantec/Norton - Scan Instructions - Your Norton product automatically takes appropriate action on any infected file that it detects during the scan.
- Trend Micro - Scan Instructions and Quarantined Instructions