Workplace Mobile: Data Workplace Collects

Workplace allows organizations to manage access to systems, data, and applications so advisors and their support staff can operate their business securely and efficiently.

When you use Workplace Mobile across our different services and applications, you’ll share some information with us. We want you to know what information we collect when you use Workplace and how it is used.

• Information Automatically Collected by Workplace Mobile
  • When Performing Multifactor Authentication (MFA) or Signing In:
  • When Using the Workplace Mobile Application:
  • When Not Signed In or Using the Workplace Mobile Application:
• Information Not Collected By Workplace Mobile
• Privacy Policy

Information Automatically Collected by Workplace Mobile

When Performing Multifactor Authentication (MFA) or Signing In:

The information we may collect by automated means includes:

• Information about the mobile device
  
  • Device information
    
    • Device name (ex: John's Phone)
    • Model (ex: iPhone X or Pixel)
    • Operating System (ex: iOS 12.4 or Android 9)
    • Serial Number
    • IP address
  • Date and time of authentication
    
    • Device location
      
      • Location is an approximation as it is based on the IP address and not your actual location (ex: New York, NY and not 33 East 33 ST., New York, NY 10016)

When Using the Workplace Mobile Application:

The information we may collect when using the Workplace Mobile application includes:

• Workplace Drive (Files Section)
  
  • Workplace Drive refers to the Workplace filesystem that can be used to save documents related to your firm or organization. This filesystem is separate from the local storage on your device.
  • Logging the following user actions in Workplace Drive:
    
    • Creating a file
    • Viewing a file
    • Editing contents to a file
    • Renaming a file
    • Sharing a file
    • Starring and un-starring a file
  • Logging actions by applications that use Workplace Drive as storage.
    
    • Logging the use of an Offline code
    • Logging the linking and unlinking of a device
• Websites and LocalZone applications
  
  • Logging the event of launch/opening a saved website or web application
• Connectivity Health
  
  • Logging the latency to various Workplace endpoints
    
    • Total amount of pings (ex: 5 pings)
    • Round-trip times for each ping (120 milliseconds)
    • Average of round-trip times (ex: 95 milliseconds)
  • Logging the packet loss to various Workplace endpoints
    
    • Total amount of packets sent (ex: 5 packets)
    • Total amount of packets received (ex: 4 packets)
    • Percentage of packets lost (ex: 20%)

When Not Signed In or Using the Workplace Mobile Application:

Workplace does not perform any compliance checks or monitors any activity as described above.

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Information Not Collected By Workplace Mobile

Any activity from an application that uses Workplace Drive as storage or any data that is explicitly shared with Workplace Drive is logged and collected automatically. 

Workplace Mobile does NOT log or collect the following:

• • Personal files
    
    • Workplace does not have access to any drive and is unable to read any files saved outside of the Workplace Drive such as:
      
      • Your device’s internal hard drive (ex: C:/ Drive or Macintosh HD)
      • Any external hard drives (ex: USB, Firewire or Thunderbolt drives)
      • Any network drives
      • Any cloud drives (ex: iCloud Drive, Google Drive, Dropbox)
    • An Exact physical location such as a GPS location
      
      • Location is an approximation as it is based on the IP address and not your actual location (ex: New York, NY and not 33 East 33 ST., New York, NY 10016)
    • Data on a website or webpage
      
      • Workplace will not read the contents of a website or webpage
    • Personal data from other applications such as:
      
      • Messages
      • Camera and photos
      • Saved favorites or Bookmarks not in Workplace
      • Saved passwords not in Workplace
      • Saved credit card information, such as:
        
        • Apple Pay
        • Google Pay
        • Samsung Pay
        • Other payment services (ex: Venmo)
      • Data from Third-Party Applications
        
        • Workplace will only log actions if the application in question uses Workplace Drive for storage and is limited to files saved in Workplace Drive (ex: Word)
      • Data from Contacts, Calendars, and Emails stored outside of Workplace
        
        • Personal Accounts (ex: Gmail or iCloud)
        • Work Accounts (ex: Google Apps or MS Exchange not provided by Workplace)
      • Screen recordings outside of Secure Browser
        
        • Workplace will identify to the user that Secure Browser is capturing activities each time Secure Browser is launched.
      • Audio recordings
      • Your biometric information
        
        • Fingerprints
        • Face ID

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Privacy Policy

If you have questions or concerns about our Privacy Policy, please contact us by emailing privacy@venn.com or, writing to us at:

Venn Technology Corporation
Attn: VP, Compliance – Privacy Policy Issues
PO Box 4668
New York, NY 1016