Note: To Approve a Pending Session, You Must Have Access to Workplace as a Company Manager.
At Workplace, our priority is security. Workplace implements important security features, such as minimum password complexity and multi-factor authentication, to prevent unauthorized access.
With multi-factor authentication, Workplace requires an element you physically possess and information that only you know, such as a password, to authenticate a sign in. For example, to verify your identity when using an ATM, you need to have your ATM card and know your account PIN. A part of the authentication is having access to something physically, such as a mobile device. Workplace users can use Workplace Mobile Application, Symantec VIP or SMS text messaging for multi-factor authentication.
In cases where a user is unable to access their mobile device, Company Managers can complete multi-factor authentication login process by approving pending sessions.
Approve a Pending Session
- Navigate to login.os33.com and sign in with valid credentials.
You may be required to verify the sign-in by completing the multifactor authentication on your mobile device.
- Click Company admin or Manage > Company admin.
- Click Manage users.
- Click on the user name of the account.
- Click on Pending sessions in the sidebar.
- Click Allow.
Workplace will allow this specific session to continue and the user will be signed into Workplace.