Need access to your workplace files while you're on the move? Workplace for Windows and Workplace for Mac let you work with your files even if you don't have an internet connection.
Sync the files you need down to your laptop
Browse your workplace files directly in File Explorer or Finder. The green check means the file is available locally.
If your company manager has given you On Demand File Access, then when you install workplace on your laptop, your workplace folders and files become visible inside File Explorer (for Windows) and Finder (for Mac). Your files are not automatically synced locally - to spare your laptop's memory, we only sync the files you want.
To sync your files locally:
- In File Explorer or Finder, find the file or folder you wish to sync locally. If it's not yet synced, you'll see a grey circle with a white cloud outlined on it
- Click the file you wish to sync. If you wish to sync the entire contents of a folder, click the folder name.
- The grey cloud turns first into two circular arrows, indicating the file is syncing
- When the icon turns into a green circle with a white check, the file is synced to your laptop
When you get ready to leave the office, it's important to remember to put your laptop to sleep - don't shut it down. If you shut down your laptop, the next time you open workplace you'll be asked to sign in. For security reasons, workplace needs an internet connection to validate your password. If you power up your laptop on a plane, you won't be able to sign in unless or until you can get on inflight wi-fi).
Having trouble syncing files?
If you don't see your files and folders in File Explorer / Finder, first make sure you have installed workplace windows (or workplace mac). If you still don't see your folders, check with your Company Manager to confirm that you're allowed access to On Demand Folders.
If you're still having trouble, contact our Technical Support team.
Just sync the files you need, then put your laptop to sleep until you're ready to work offline.