New user onboarding process: identity managed by Venn

You should use this process if your company is using Venn to manage user identity and authentication. We'll walk you through setting up a password, installing and configuring Venn on your computer, and installing Venn on your phone for multifactor authentication purposes. When we're done, you will have:

• a Venn-managed username and password
• the Venn application installed and configured on your Windows PC and smartphone

If this doesn't sound like your situation, go back to the start page and make sure you're on the right path.

If you've already onboarded and just need to set up Venn on your phone, click here.

 

Log in, set your password, and download the app

1. Open the link provided to you by your company in Chrome or Edge to access the login page.
2. Enter the username provided to you and click Next.
   • Venn confirms your identity by sending a six-digit verification code to the mobile device already registered to your account.

Confirming the SMS code

• Enter the verification code once you receive it. (Leave the dashes out.)
  • If you need a new code, or wait too long, click Resend Code.
  • One you’re verified, it’s time to set your password.

Setting your password

• Enter and confirm your password.
  • Be sure to follow password strength rules.
  • Click Show Password for clear text password display.
  • When you’re done, click Set Password.

You should now be looking at the Welcome to Venn screen. It’s now time to download and install the app.

Downloading the installer

1. Click the Install button to download the install file.
2. Click on the file that downloaded to start the installation process.

Opening the installer 

You must open and run the installer after downloading it.

1. Open the installer that's been downloaded. It's typically located lower-left of your browser window.

1. • If you can't find it, type Ctrl + J to open the Downloads folder.
   • A permissions window displays.
     
     
2. Click Yes to open the installer.

You should now see the Installer dialog.

Running the installer

You can now run the installer.

• Click Install to begin the process.
  • If you need to cancel the installation, click Close.

As the installation continues, you should see a progress bar display progress until it's complete.

Completing the installation

• When the installation completes, the installer will close and the Venn app will automatically open, already logged in.

Linking with your mobile device 

If your organization requires multifactor authentication to use Venn, you need to link your account to a registered mobile device.

• You will be prompted to download the mobile app by scanning a QR code that appears when the Venn apps opens for the first time after onboarding.
• If that fails for any reason, you can also find the by searching for "Workplace - work_connected" in the Apple or Google Play stores.

Downloading the app

Open your smartphone camera to scan the QR code and begin the download process. Once installed, you’ll sign in and create a PIN that lets you quickly log into your mobile app.

1. Click Install to install the mobile app
2. Once installed, open the app.
3. Enter your Username and Password.
   • These are the same credentials you used to log into the desktop app.
   • The application opens to the welcome screen. Click Got It.

If your company obtained an Office 365 license from Venn, the Office application install dialog is displayed.

Installing Office Apps (optional)

1. To install free versions of your Office apps for use with Venn, click the black cloud download icon for each.
   • You can also always install these apps at a later time.
2. To move right to setting a PIN, click Skip for Now.
   • The PIN welcome screen displays.
3. Click Create PIN. The PIN creation screen is displayed.

Creating your pin

1. Enter a six-digit PIN. Try to use a secure PIN that’s easy to remember.
   • Once the last digit is entered, you’re automatically prompted to confirm the PIN.
2. Enter the PIN again.
   • If you make a mistake, click Start Over.
   • When the PIN is successfully confirmed, you’re done. The mobile Venn screen displays.

 

Approving multifactor authentication requests (if required)

Once the Venn applications on your computer and phone are linked, you can use multifactor authentication to sign into Venn.

After you enter your username and password, an approval request is sent to your phone.

1. Open the Venn app on your smartphone.
2. Enter your 6-digit pin.
3. Open the approval dialog.  Click Allow.