Installing Workplace on Apple Silicon Macs

Support for Workplace for Mac on Apple silicon Macs requires macOS 11.3 or higher

• Installation Prerequisites
  • Update your Mac
  • Change the startup volume security policy:
• Installing Workplace for Mac
• Additional Privacy Settings

Installation Prerequisites

A Mac with Apple silicon uses enhanced security features to protect your Mac against malicious agents. By default, your Mac uses the highest level of security, called Full Security. Workplace uses a system extension to enabled Workplace Drive locally.  Before a system extension (also known as a kernel extension or kext) can be installed on a Mac computer with Apple silicon, the security policy must be changed to Reduced Security.  For more information, visit https://apple.co/3tiCMY2.

Update your Mac to the Latest Release of macOS

1. Follow the instructions at https://apple.co/3rV2RvM to update the operating system of your Mac.

Change the startup volume security policy:

1. Shut down the Mac with Apple silicon.
2. Press and hold the power button until you see "Loading startup options" on the screen
3. Click Options and click Continue. 
   If requested, enter the password for the Administrator account
   
4. In macOS Recovery, click Utilities in the menubar and click Startup Security Utility. 
5. Select the startup volume you want to set the security policy for.
   If the disk is encrypted with FileVault, click Unlock, enter the Administrator password, then click Unlock.
6. Click Security Policy.
7. Click Reduced Security.
8. Click Allow user management of kernel extensions from identified developers.
   
   
9. Click OK.
10. Restart your Mac for the changes to take effect.

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Installing Workplace for Mac

1. Complete the installation prerequisites.
2. Locate and open the Workplace installer.
3. Click Continue when the installer prompts.
4. Click Continue in the install Workplace dialogue box.
5. Click Move Installer to Trash when prompted.
   Workplace will install an application shortcut on the dock.
   
   • You may be prompted to allow a system extension.
     
   • Open Security Preferences and Click Allow.
     
6. Your Mac will rebuild the system extension library and prompt you to restart your Mac.
7. You may be prompted to allow an additional system extension.
8. Click the application shortcut on the dock to open Workplace.
9. Enter your Username and Password to sign in.

Additionally, Citrix is required to launch hosted applications.  Typically, the Workplace installer installs the required Citrix components automatically.  In cases where these components are missing, you can install Citrix Workplace for Mac manually. 

Additional Privacy Settings

1. Click the Apple menu.
2. Click System Preferences.
3. Click Security and Privacy.
4. Click the Privacy Tab.
5. Ensure Workplace is enabled under Accessibility and Full Disk Access.