In order to access the admin interface, your account needs company manager permissions.
Make your business more secure: Enabling sign-in verification (also known as two-factor, two step, or multi-factor authentication) adds another layer of security to an account. Because sign-in’s must be authenticated via mobile device, accounts can’t be accessed with just a password. This makes it much more difficult to compromise them.
When enabled, employees are required to have a mobile device. Employees without their mobile device would have to contact support or a company manager to temporarily disable sign-in verification for their account to sign in.
How to enable/disable two factor:
From Classic Webtop:
- Sign in to Workplace.
- Select the Administration tab on the homepage.
- Under Company Management, click Users.
- Click the username you want to manage.
- Click Security options.
- Select Edit at the bottom of the page.
- Next to Require two factor authentication, select:
- Blank: If nothing is selected, the user will inherit group settings.
- None: User authenticates using a password only.
- SMS (Choose for teams without smartphones): User authenticates using SMS multi-factor authentication. When using this option, set up a backup phone number for that user.
- Symantec VIP (Third party authentication): User is required to authenticate using Symantec VIP multi-factor authentication with additional app.
- Sign-in verification (Fastest, native authentication): User is required to authenticate using multi-factor authentication.
- Click Save changes at the bottom of the page.
Learn different ways to help a locked out user.