In order to access the admin interface, your account needs company manager permissions.
Enabling sign-in verification (also known as two-factor, two step, or multi-factor authentication) adds another layer of security to an account. Because sign-in’s must be authenticated via mobile device, they can’t be accessed with a password alone, making it much harder to compromise them.
When enabled, employees are required to have a mobile device. Employees without their mobile device would have to contact support or a company manager to temporarily disable sign-in verification for their account to sign in.
From Classic Webtop:
- Sign in to Workplace.
- Select the Administration tab on the homepage.
- Under Company Management, click Company.
- Click Security options.
- Select Edit at the bottom of the page.
- In the User MFA default drop down menu, select:
- Inherited: If selected, all users will inherit the group settings.
- None: Users authenticate using a password only.
- SMS (Choose for teams without smartphones): All users are required to authenticate using SMS multi-factor authentication.
When choosing this option, users must have set up a backup phone number.
- Symantec VIP (Third party authentication): All users are required to authenticate using Symantec VIP multi factor authentication with additional app.
- Sign-in verification (Fastest, native authentication): All users are required to authenticate using multi-factor authentication.
- Click Save changes at the bottom of the page.
Learn how to manage sign-in verification for individual accounts.