From the Login Page
- Visit login.os33.com and click Get help.
- Fill in the form and click Send.
When You're Signed In:
- Look for the help icon in the Workplace Web App, Workplace Desktop or Workplace Mobile applications.
- View the Contact Support section.
Workplace by OS33 Support
This Support Option Is Only Available to Direct Customers of OS33.
Requests Should Be Directed to Your Workplace Provider.
- Write to Support.
After receiving your request, a support specialist will get back to you by email or phone. - Call Support at 1-866-583-8911 for urgent matters.
Support is on call 24/7/365.
Starting April 06, 2020 Workplace by OS33 is modifying our support hours to better align support resources with peak business hours.
Please refer to the table below for the updated Support Hours for Workplace by OS33.
| Days of the Week | Hours of Support (Eastern Time: UTC−05:00, UTC−04:00) |
|---|---|
| Monday - Friday | 7:00 AM - 11:00 PM |
| Saturday and Sunday | 8:00 AM - 8:00 PM |
Workplace by OS33 follows the holiday schedule observed by the New York Stock Exchange. Please refer to the table below for the updated Support Holiday Schedule.
| Holiday | Date Observed | Hours of Support |
|---|---|---|
| New Years Day |
|
Closed |
| Martin Luther King, Jr. Day |
|
Closed |
| Washington's Birthday |
|
Closed |
| Good Friday |
|
Closed |
| Memorial Day |
|
Closed |
| Independence Day |
|
Closed |
| Labor Day |
|
Closed |
| Thanksgiving Day |
|
Closed |
| Day after Thanksgiving Day |
|
7:00 AM - 4:00 PM |
| Christmas Eve |
|
7:00 AM - 4:00 PM (*Closed) |
| Christmas Day |
|
Closed |
Please refer to the table below for guidance on issues submitted after hours.
| After Hour Timeframe | Guidance |
|---|---|
| Monday - Friday (After 11:00 PM ET) |
Support issues received will be triaged for severity. |
| Saturday and Sunday (After 8:00 PM ET) |
Support issues received will be triaged for severity. |
| Holidays | Support issues received will be triaged and address the next business day. |