Contacting Support

• From the Login Page
• When You're Signed In
• Workplace by Venn Support

From the Login Page

1. Open Workplace on your Windows or macOS device, or
2. Visit login.venn.com.
3. Click Get help.
4. Fill in the form and click Send.
   
   

When You're Signed In:

• Workplace for Browsers: Click the help icon icon-big-help 
• Windows or  macOS: click the ? icon on
• Android or iOS device: Tap the More button and then tap Help.

Workplace by Venn Support

This Support Option Is Only Available to Direct Customers of OS33. 
Requests Should Be Directed to Your Workplace Provider.

1. Write to Support.
   After receiving your request, a support specialist will get back to you by email or phone.
2. Call Support at 1-866-583-8911 for urgent matters.
   Support is on call 24/7/365.

Starting April 06, 2020 Workplace by Venn is modifying our support hours to better align support resources with peak business hours.

Please refer to the table below for the updated Support Hours for Workplace by OS33.

Days of the Week	Hours of Support (Eastern Time: UTC−05:00, UTC−04:00)
Monday - Friday	7:00 AM - 11:00 PM
Saturday and Sunday	8:00 AM - 8:00 PM

Workplace by OS33 follows the holiday schedule observed by the New York Stock Exchange.  Please refer to the table below for the updated Support Holiday Schedule.  

Holiday	Date Observed	Hours of Support
New Years Day	January 02, 2023 January 01, 2024	Closed
Martin Luther King, Jr. Day	January 17, 2022 January 16, 2023 January 15, 2024	Closed
Washington's Birthday	February 21, 2022 February 20, 2023 February 19, 2024	Closed
Good Friday	April 15, 2022 April 07, 2023 March 29, 2024	Closed
Memorial Day	May 30, 2022 May 29, 2023 May 27, 2024	Closed
Juneteenth National Independence Day	June 20, 2022 June 19, 2023 June 19, 2024	Closed
Independence Day	July 04, 2022 July 04, 2023 July 04, 2024	Closed
Labor Day	September 05, 2022 September 04, 2023 September 02, 2024	Closed
Thanksgiving Day	November 24, 2022 November 23, 2023 November 28, 2024	Closed
Day after Thanksgiving Day	November 26, 2021 November 25, 2022 November 24, 2023 November 29, 2024	7:00 AM - 4:00 PM
Christmas Eve	December 24, 2021* December 24, 2022 December 24, 2023	7:00 AM - 4:00 PM (*Closed)
Christmas Day	December 24, 2021 December 26, 2022 December 25, 2023 December 25, 2024	Closed

Please refer to the table below for guidance on issues submitted after hours. 

After Hour Timeframe	Guidance
Monday - Friday (After 11:00 PM ET)	Support issues received will be triaged for severity.  High and Urgent priority issues: Will be escalated to the on-call support staff.  Normal and Low priority issues: Will be addressed the next business day.
Saturday and Sunday (After 8:00 PM ET)	Support issues received will be triaged for severity.  High and Urgent priority issues: Will be escalated to the on-call support staff.  Normal and Low priority issues: Will be addressed the next business day.
Holidays	Support issues received will be triaged and address the next business day.