Workplace Notification Emails

This article will introduce you to the notifications that you will receive from Workplace that keep you informed about user and company security.

• This is a comprehensive guide to all of the notification emails, including:
• Subject, sending address, and content
• Who should expect to receive them
• The reason they were sent
• What to do when you receive one of these notifications

You can expect emails to have a subject line that matches the heading following headings to be sent from no-reply@workplace.co:

• Your password has been reset
• Password has been reset for [User's name]
• A new device was linked to your work account
• User login alert. New Location
• [File name] was picked up

Your password has been reset

Your password has been changed If you recently changed or requested a change of your password, it has now been changed.   Sign in to work If this message catches you by surprise, please contact support with these details: Your account password was changed on the workplace_ web app from Piscataway, NJ, US. Delivered by workplace_

• Who should expect this notification?
• Any Workplace user at their private email address.
• Please note that before you can receive this notification, you need to set up your account recovery information from your profile settings page.
• Why am I receiving this?
  • This is a precautionary measure to notify you that someone has used the Change Password feature to update your Workplace user account password.
• What should I do?
• If you have updated or changed your password, you can disregard this notification.
• However, if you did not updated or changed your password, there is a strong possibility that there is a security issue with your account. Please reach out to your Company Manager and Workplace support team immediately.

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Password has been reset for [User's name]

The account password for 'John Smith' was reset The password was changed via the mobile phone number +1555-555-5555 with the 'forgot password' function on the workplace_ website. The request was made via Chrome from Piscataway, NJ, US. Please contact John Smith (john.smith@timeleader.com) if you have any questions.   View all contact info If you have questions about this email contact support. Delivered by workplace_

• Who should expect this notification?
  • All Workplace Company Managers
• Why am I receiving this?
  • This is a precautionary measure to notify you that one of your Workplace users needed to use the "Forgot Password?" feature to recover their account information.
• What should I do?
• We strongly encourage Company Managers to be aware of the security state of their company. While every effort is put into making Workplace secure from a system's perspective, nothing can fully replace user awareness. For example, if the user lost the mobile device that was used for account recovery (and it is not properly secured), then this could make that user's account vulnerable.
• If you expected the user to use account recovery, you can disregard this notification.
• However, if you were not aware the user requested account recovery, then we encourage you to follow-up with them. If you suspect that there is a security issue with the user's account, please disable the user account from the Company Manager tools (to prevent further unauthorized access) and reach out to your Workplace support team immediately.

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A new device was linked to your work account

Your work account was linked from Piscataway, NJ, US to: JohnSmith-Home PC using Chrome View activity log If this isn't a security breach, please feel free to ignore this message. If you believe that your account may have been compromised, please contact support now. Delivered by workplace_

• Who should expect this notification?
  • Any Workplace user
• Why am I receiving this?
  • This is a precautionary measure to notify you that your Workplace user account was logged into from a computer or mobile device that has never accessed your account before.
• What should I do?
• If you were the one who just logged in from a new device, you can disregard this notification.
• However, if you did not log in from this device, then there is a strong possibility that there is a security issue with your account. Please reach out to your Company Manager and Workplace support team immediately.

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User login alert. New Location

Your work account was linked from Piscataway, NJ, US to: Samsung-GalaxyA5 using workplace_android View activity log If this isn't a security breach, please feel free to ignore this message. If you believe that your account may have been compromised, please contact support now. Delivered by workplace_

• Who should expect this notification?
  • Any Workplace user
• Why am I receiving this?
• This is a precautionary measure to notify you that your Workplace user account was logged into from physical location that greatly differs from where you normally log in from.
• This is similar to how your credit card company watches for and notifies you when your card is used from a different country.
• You will also receive this notification upon first login, since your first location is always a "new location". This is intentional, as it assures that a newly created account is not taken advantage of before the intended user can begin working with it.
• What should I do?
• If you were the one who just logged in from this new location (such as when you are traveling or relocating), then you can disregard this notification.
• However, if you did not log in from this new location, then there is a strong possibility that there is a security issue with your account. Please reach out to your Company Manager and Workplace support team immediately.

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[File name] was picked up

+15555555555 picked up your file from Piscataway, NJ, US ReportQ1.xlsx View 'ReportQ1.xlsx' You can call the recipient or view access details in the activity section. If you believe that your account may have been compromised, please contact support now. Delivered by workplace_

• Who should expect this notification?
  • Any workplace user
• Why am I receiving this?
  • This is a precautionary measure to notify you that a file you made available to other people using our File Sharing feature was accessed. This notification is only sent for files with the security levels of tracked link and private link.
• What should I do?
• If you recognize the phone number, you can disregard this notification.
• However, if you do not recognize the phone number, we advise that you reach out to the person you shared the download link with to see if they used a different phone number than you expected.
  • You should consider removing sharing from the file altogether. However, at this point, the file has already been accessed.