This Feature Is Available to the Following Users and Product Types
- End-Users, Company Managers and MSP Partners
- VDA Essentials, VDA Essentials Hybrid, VDA LocalZone, VDA Hybrid LZ, Workplace Select and Workplace Stronghold
This article will introduce you to the notifications that you will receive from Workplace that keep you informed about user and company security.
- This is a comprehensive guide to all of the notification emails, including:
- Subject, sending address, and content
- Who should expect to receive them
- The reason they were sent
- What to do when you receive one of these notifications
You can expect emails to have a subject line that matches the heading following headings to be sent from no-reply@workplace.co:
Your password has been reset
|
|
Your password has been changed
|
|
If you recently changed or requested a change of your password, it has now been changed.
|
|
If this message catches you by surprise, please contact support with these details: Your account password was changed on the workplace_ web app from Piscataway, NJ, US.
|
|
|
|
|
|
|
- Who should expect this notification?
- Any Workplace user at their private email address.
- Please note that before you can receive this notification, you need to set up your account recovery information from your profile settings page.
- Why am I receiving this?
- What should I do?
- If you have updated or changed your password, you can disregard this notification.
- However, if you did not updated or changed your password, there is a strong possibility that there is a security issue with your account. Please reach out to your Company Manager and Workplace support team immediately.
Return to top
Password has been reset for [User's name]
|
|
The account password for 'John Smith' was reset
|
|
The password was changed via the mobile phone number +1555-555-5555 with the 'forgot password' function on the workplace_ website. The request was made via Chrome from Piscataway, NJ, US. Please contact John Smith ( john.smith@timeleader.com) if you have any questions.
|
|
|
|
|
|
|
- Who should expect this notification?
- All Workplace Company Managers
- Why am I receiving this?
- This is a precautionary measure to notify you that one of your Workplace users needed to use the "Forgot Password?" feature to recover their account information.
- What should I do?
- We strongly encourage Company Managers to be aware of the security state of their company. While every effort is put into making Workplace secure from a system's perspective, nothing can fully replace user awareness. For example, if the user lost the mobile device that was used for account recovery (and it is not properly secured), then this could make that user's account vulnerable.
- If you expected the user to use account recovery, you can disregard this notification.
- However, if you were not aware the user requested account recovery, then we encourage you to follow-up with them. If you suspect that there is a security issue with the user's account, please disable the user account from the Company Manager tools (to prevent further unauthorized access) and reach out to your Workplace support team immediately.
Return to top
A new device was linked to your work account
|
|
Your work account was linked from Piscataway, NJ, US to:
|
|
 |
JohnSmith-Home PC
using Chrome
|
|
If this isn't a security breach, please feel free to ignore this message.
|
|
If you believe that your account may have been compromised,
|
|
|
|
|
|
- Who should expect this notification?
- Why am I receiving this?
- This is a precautionary measure to notify you that your Workplace user account was logged into from a computer or mobile device that has never accessed your account before.
- What should I do?
- If you were the one who just logged in from a new device, you can disregard this notification.
- However, if you did not log in from this device, then there is a strong possibility that there is a security issue with your account. Please reach out to your Company Manager and Workplace support team immediately.
Return to top
User login alert. New Location
|
|
Your work account was linked from Piscataway, NJ, US to:
|
|
 |
Samsung-GalaxyA5
using workplace_android
|
|
If this isn't a security breach, please feel free to ignore this message.
|
|
If you believe that your account may have been compromised,
|
|
|
|
|
|
- Who should expect this notification?
- Why am I receiving this?
- This is a precautionary measure to notify you that your Workplace user account was logged into from physical location that greatly differs from where you normally log in from.
- This is similar to how your credit card company watches for and notifies you when your card is used from a different country.
- You will also receive this notification upon first login, since your first location is always a "new location". This is intentional, as it assures that a newly created account is not taken advantage of before the intended user can begin working with it.
- What should I do?
- If you were the one who just logged in from this new location (such as when you are traveling or relocating), then you can disregard this notification.
- However, if you did not log in from this new location, then there is a strong possibility that there is a security issue with your account. Please reach out to your Company Manager and Workplace support team immediately.
Return to top
[File name] was picked up
|
|
+15555555555 picked up your file from Piscataway, NJ, US
|
|
 |
ReportQ1.xlsx
|
|
If you believe that your account may have been compromised,
|
|
|
|
|
|
- Who should expect this notification?
- Why am I receiving this?
- This is a precautionary measure to notify you that a file you made available to other people using our File Sharing feature was accessed. This notification is only sent for files with the security levels of tracked link and private link.
- What should I do?
- If you recognize the phone number, you can disregard this notification.
- However, if you do not recognize the phone number, we advise that you reach out to the person you shared the download link with to see if they used a different phone number than you expected.
- You should consider removing sharing from the file altogether. However, at this point, the file has already been accessed.