There are multiple variables that can cause issues when working with Citrix:
Slow Internet Connection
Since Citrix apps “broadcast” the entire screen to your computer, they need a fast internet connection.
To check your internet connection in Connectivity Health:
- Open Workplace Desktop and sign in with valid credentials.
You may be required to verify the sign in by completing the multifactor authentication on your mobile device.
- Click Connectivity Health in the navigation bar on the left hand side.
Connection Health Status
Connection health status is based on weighted latency value and calculated packet loss value and can be equal one of the value from the following list:
- Very Bad (poor connection) - Latency >= 300ms or packet loss >=50%
- Bad (poor connection) - Latency >= 200ms or packet loss >=20%
- Average (good connection) - Latency >= 100ms or packet loss >= 5%
- Good (good connection) - Latency < 100ms & packet loss < 5%
- Very Good (good connection) - Latency < 50ms & packet loss is equal 0
If your connection is bad or very bad, we suggest trying a different Wifi / other network or finding a closer spot to the access point / router to work from.
Overloaded Company Server
Your company hosted application server can be slow if a lot of people are using it, or if you are using many apps.
- If you are experiencing slow Hosted Citrix apps or odd app behavior, restart your hosted apps.
- If you have permission to sync files to your computer or use Office in your browser, you may be able to continue working with files by syncing them.
If you are still experiencing issues with Hosted apps, the issue may be related to a greater Workplace issue and we recommend contacting support for further assistance.