Hosted apps run on a secure server instead of on your computer. Sometimes, there can be interrupted connections.

There are several things that can go wrong when working with Citrix:

1. Workplace infrastructure could have problems

• If you can only work via Hosted apps (Citrix), you may not be able to access files or email until the issue is cleared up. 
  Our team is generally able to resolve Citrix problems within an hour.
• If you have permissions to sync files to your computer or use Office in your browser, you may be able to continue working with files.
• If you have permissions to use local email apps, access email when hosted Outlook isn’t working.

2. Slow internet speed

Since Citrix apps “broadcast” the entire screen to your computer, they need a fast internet connection. Try a speed test.

• If your connection is slower than 65 mb/ps you might want to try connecting to a different Wifi/other network or finding another spot to work from.
• If you have permissions to sync files to your computer or use Office in your browser, you may be able to continue working with files.
• No luck? If you have permissions, try using our mobile apps to check email and access files.

3. Overloaded company server

Your company hosted application server can be slow if a lot of people are using it, or if you are using many apps.

• If you experience slow Hosted Citrix apps or odd app behavior, restart your hosted apps.
• If you have permissions to sync files to your computer or use Office in your browser, you may be able to continue working with files by syncing them.
  • If necessary, install workplace on Windows or Mac to edit workplace files with apps installed on your computer.
  • Sync workplace_ files with your PC.
  • Sync workplace_ files with your Mac.
  • Download the files from web app_ and work locally.

Having trouble accessing your email in Hosted Outlook?

Still having issues? Contact support.