Set up secure email

Secure email is an encryption service that gives you mailbox-to-mailbox protection. It uses the same encryption technologies as banks do online and ensures that confidential information is only seen by intended recipients.

If you want to use end-to-end encryption for your email, contact support.

1. You’ll receive an email from Support support@appriver.com with a secure link and instructions on how to register your secure mail service.
2. If you follow the link, you’ll land on a registration page.
3. Fill in your info and click Register. You’ll be re-directed to your SecureMail page.
4. Shut down all Citrix apps.
5. Launch Hosted Outlook. The Outlook add-in for SecureMail will be waiting for you.
6. A pop-up with installation instructions will appear, click OK.
7. You’ll see a Secure registration page pop-up, enter your secure email password.
8. Click Establish Secure Connection.
9. Another pop-up will appear, What is the Delivery Slip? Click OK.

When you receive a new secure message, it will contain a link to the SecureMail sign-in page. You’ll have to sign-in there to access the secure message. Likewise, recipients will have to sign in or make a free account to view secure messages.