If SMS two factor authentication is turned on and your phone doesn’t have service, you won’t be able to access Workplace. However, if you can access the internet on another device, you may be able to work around this problem:
- If you are a company manager, you can manage your own sign-in verifications (as well as users).
- If you are not, you’ll have to ask your company manager to make changes for you.
There are two ways you can get back to work:
If you can spare 5-10 minutes, we recommend switching your authentication method to Workplace sign-in verification. This will require you to install and set up workplace ios_ or workplace android_. Going forward you will be able to authenticate using the Offline Code, which will allow you to sign-in even if you don’t have cell service.
If you need to access work immediately, you could turn off two factor authentication.
We don’t recommend turning off two factor authentication because it drastically lowers the security of your account. Turn off two factor authentication at your own risk.
If you’re using multi-factor authentication via SMS, consider switching to Workplace sign-in verification. It’s faster and more reliable than SMS because it works even if your phone is offline.