This Feature Is Available to the Following Users and Product Types
- End-Users, Company Managers and MSP Partners
- VDA Essentials, VDA Essentials Hybrid, VDA LocalZone, VDA Hybrid LZ, Workplace Select and Workplace Stronghold
Your mobile device will get unlinked and sign out if you:
- Tap Unlink Device from inside the mobile app.
- Remotely signed out all of your devices in the Workplace Web App.
- Uninstall/reinstall the mobile app.
- Do not open the mobile app in 30 days.
- Approving a login from a notification does not count. You must launch the mobile app and enter your Workplace pin or authenticate using biometrics.
- A technical glitch happened.
If your mobile device got disconnected, you can verify your sign-in to reconnect it if you have another mobile device linked (such as a tablet).
If you only have one mobile device linked, contact your company manager to approve a pending session or contact support.
- Note: Workplace support will need approval from your company manager to approve a pending session.