I can't sign into my mobile app

If your mobile device got disconnected, you can verify your sign-in to reconnect it if you have another mobile device linked (such as a tablet). If you only have one mobile device linked, contact support, or ask your company manager to allow access.

Your mobile device will get unlinked if:

• you tap Unlink Device from inside the mobile app.
• you click [ Sign out everywhere else ] in the workplace web app_.
• you uninstall/reinstall the mobile app.
• you haven’t used the mobile app in 30 days.
• a technical glitch happened.